Cross-laminated timber makes timber buildings with an increasing number of storeys achievable. With more storeys, structural robustness needs more attention to make a building survive unforeseen events (e.g. accidents, terrorism) and save lives. For steel and concrete buildings, design methods for robustness focus on connection details. The assessment of joints in cross-laminated timber buildings regarding robustness is rather limited in the literature. The objective of this paper is to conduct an initial assessment of the connectors after the removal of a wall in a platform cross-laminated timber building. We used the finite element method and the component method for the analysis of a case building. The results indicate that the wall-to-wall and the floor-to-floor connectors may fail at low deflection levels leading to high shear loads in the floor panel above the removed wall, which might induce cracking. The removal analysis was only partially completed, but we identified an indication of the deformation behaviour of the case building. Testing and refined modelling of the connections is needed in the future to verify the results. This study may facilitate future investigations regarding robustness of multi-storey cross-laminated timber buildings.