This paper investigates the seismic analysis of multi-story cross laminated timber (XLAM) buildings. The influence of different parameters such as wall geometry, vertical load level, friction and, most importantly, connection stiffness, strength and ductility is assessed. Linear and nonlinear finite element (FE) analyses are carried out on a hypothetic four-story case study building. The XLAM building behaviour factors are derived for different cases using a simplified method. Values in the range of 2 to 3 have been obtained depending on whether monolithic or segmental walls are used. Further nonlinear dynamic analyses carried out on a part of the case study building show that friction may have a beneficial effect on the seismic resistance of XLAM buildings. However it is advised that its influence is conservatively neglected until further investigations are performed. Obtained results provide an important insight for both academics and practicing engineers into the FE modelling and design of XLAM buildings using different code-based approaches. This data is also crucial for the preparation of new seismic design codes on XLAM timber buildings.